Cancellation Policy

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If you need to cancel your appointment, we ask that you let us know as soon as possible.  If you can provide us with at least 24 hours notice, you will not be charged for the session.  No-shows or same-day cancellations will be billed at the regular rate.

If you need to cancel your appointment with less than 24 hours notice, we may be able to waive any fees if you are able to reschedule your appointment to another day.  Please call us for details.

NOTE: During the COVID-19 Pandemic, we are waiving any illness-related cancellation fees.

For the health and safety of staff and clients, we ask that that you cancel your session if your child is ill.  This includes any condition that may be infectious and/or would ordinarily exempt your child from attending school or daycare, including any symptoms that have been exhibited in the last 24 hours.  If your child is sick, your session will be cancelled and you will still pay the full cost of the session unless you have given 24 hours notice (see below for details on rescheduling).  Please call as soon as possible if you are unsure.

• Fever of 37.8°C (100ºF) or higher
• Common Cold
• Flu (Influenza)
• Thick green or yellow nasal discharge
• Productive cough with green or yellow discharge
• Constantly runny nose
• Persistent cough
• Strep Throat
• Unexplained rash
• Stomach Flu (Gastroenteritis)
• Diarrhea
• Vomiting
• Hand-foot-and-mouth disease
• Pink Eye
• Head Lice 

If your child is too sick to attend school or daycare, they are too sick to attend therapy.

If you suspect that your child may have a contagious illness, please verify with a doctor prior to booking more sessions.