If you need to cancel your appointment, we ask that you let us know as soon as possible. If you can provide us with at least 24 hours notice, you will not be charged for the session. No-shows or same-day cancellations will be billed at the regular rate.
If you need to cancel your appointment with less than 24 hours notice, we may be able to waive any fees if you are able to reschedule your appointment to another day. Please call us for details.
NOTE: During the COVID-19 Pandemic, we are waiving any illness-related cancellation fees.
If you would like to permanently change your recurring appointment time, we ask that you try to provide at least 30 days notice to allow us to facilitate any changes. Your appointment time is reserved for you and we cannot guarantee availability outside of that time slot. The sooner you can let us know about any schedule changes, the easier it will be for us to find a time that fits your availability.
For the health and safety of staff and clients, we ask that that you cancel your session if your child is ill. This includes any condition that may be infectious and/or would ordinarily exempt your child from attending school or daycare, including any symptoms that have been exhibited in the last 24 hours. If your child is sick, your session will be cancelled and you will still pay the full cost of the session unless you have given 24 hours notice (see below for details on rescheduling). Please call as soon as possible if you are unsure.
If your child is too sick to attend school or daycare, they are too sick to attend therapy.
If you suspect that your child may have a contagious illness, please verify with a doctor prior to booking more sessions.