Cancellation Policy

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Please cancel your session if your child is sick

For the health and safety of staff and clients, we ask that that you cancel your session if your child is ill.  This includes any condition that may be infectious and/or would ordinarily exempt your child from attending school or daycare, including any symptoms that have been exhibited in the last 24 hours.  If your child is sick, your session will be cancelled and you will still pay the full cost of the session unless you have given 24 hours notice (see below for details on rescheduling).  Please call as soon as possible if you are unsure.

Examples of contagious illnesses:

  • Fever of 37.8°C (100ºF) or higher
  • Common Cold
  • Flu (Influenza)
  • Thick green or yellow nasal discharge
  • Productive cough with green or yellow discharge
  • Constantly runny nose
  • Persistent cough
  • Strep Throat
  • Unexplained rash
  • Stomach Flu (Gastroenteritis)
  • Diarrhea
  • Vomiting
  • Hand-foot-and-mouth disease
  • Pink Eye
  • Head Lice 


Once again, if your child is too sick to attend school or daycare, they are too sick to attend therapy.  If you suspect that your child has a contagious illness, please verify with a doctor prior to booking more sessions.

Rescheduling

If you are unable to attend your appointment for any reason, we ask that you give at least 24 hours notice to avoid being billed for the session.  If you need to cancel your appointment with less than 24 hours notice, we may be able to  waive any fees if you are able to reschedule your appointment to another day.  Please call us for details.