Frequently Asked Questions
How do I book an appointment?
If you are interested in booking an appointment, please contact us either by email: info@speechbubbles.ca or by phone: 604-539-8320 and we will contact you as soon as possible to gather more information and set up an appointment time.
What is the cost and length of a session?
Each session will be a therapy hour and will cost between $130 to $150, depending on the clinician. Assessments and reports are also billed at this rate.
What should I prepare for my first appointment?
Please make sure you have any reports from medical professionals or previous Speech-Language Pathologists ready.
What type of payment do you accept?
We accept the following payment options:
- Credit card
- Interac eTransfer
- Autism Funding
- At Home Program School-Aged Extended Therapies
- Variety Children's Charity
- CKNW Kids' Fund
- Heritage Christian Online School (HCOS)
- Royal Christian Online Academy (RCOA)
- Traditional Learning Academy (TLA)
- SelfDesign Learning Foundation
If you need support getting access to CKNW, Variety, or At Home Funding, please let us know.
Do you direct bill insurance providers?
We are able to bill the following insurance providers:
- BPA - Benefit Plan Administrators
- Canada Life
- Canadian Construction Workers Union (C.C.W.U.)
- Chambers of Commerce Group Insurance Plan
- CINUP
- D.A. Townley
- Desjardins Insurance
- First Canadian
- GMS Carrier 49
- GMS Carrier 50
- Industrial Alliance
- Johnston Group
- La Capitale
- LiUna Local 183
- LiUna Local 506
- Maximum Benefit
- People Corporation
- RWAM Insurance Administrators
- TELUS AdjudiCare
- Union Benefits
- UV Insurance
If you do not see your insurance provider on this list, we can charge you directly and then give you a receipt that you may send to your benefits provider for reimbursement.
Where is your clinic?
Our clinic is at 6A-5761 Glover Road, Langley City. We are in College Court Plaza, right across from the Langley Campus of Kwantlen Polytechnic University at the corner of Duncan and Glover. We recommend you come a few minutes early to make sure you can find a good parking spot. Please park in a spot marked CUSTOMER in yellow letters.
Please note: during the COVID-19 Pandemic, we are asking clients to wait outside until the exact start time of their appointment.
Do you do home visits?
We do not offer in-home appointments. Appointments can either be done via teletherapy or in-person at the clinic.
Do I have to sign a contract?
We do not require that our clients sign a contract to agree to a certain number of appointments, only that they agree to our 24 hour cancellation policy. Appointment spots are limited, however, so it is recommended that you sign up for weekly appointments to avoid losing your spot.
Additionally, if you want to make a permanent change to your weekly appointment time, we will require at least 30 days' notice, and we cannot guarantee that your preferred appointment time will be immediately available. For more information, please see our clinic policies.
When are you closed?
We are are open all year round (including over the summer), with the exception of BC Statutory Holidays. We are closed for two weeks at the end of the year (coinciding with the school winter break), and we will also be closed if the Langley School District has a Snow Day. In the event of a Snow Day, you will be given the option of having a teletherapy appointment or rescheduling.